Legal

Terms & conditions

These terms apply when you order a knit or swatches from Tailo Studio. Every Tailo piece is knitted to your design and measurements, which is why a few things work differently from an ordinary shop.

1. The seller

You buy from Tailo Studio Oy (Simonkatu 6, 00100 Helsinki, Finland). You can reach us at hello@tailostudio.eu.

2. Who can order

We sell to consumers and deliver to Finland and Sweden.

3. Your order

You design your piece in our design tool, choose a size and adjust the measurements: chest, waist, hips and sleeve length. Check your design and measurements carefully before you order, because we knit the piece exactly to them. The order is binding once we have confirmed it to you by email.

4. Prices and payment

Prices are in euros and include Finnish VAT (25.5%). The price of your piece, including any personalisation, is shown before you order. You pay when you order, with the payment methods shown at checkout.

5. Delivery

Shipping is free. We knit your piece after you order and send it within 10 days of the order confirmation. If we can’t meet that date, we’ll let you know as soon as possible.

6. Made to order: no right of withdrawal

Each piece is knitted to your own design and measurements. Under the Finnish Consumer Protection Act, goods made to the customer’s specifications are exempt from the 14-day right of withdrawal, so a Tailo piece can’t be returned for a change of mind, and you can’t cancel the order once we have confirmed it. This doesn’t affect your rights if the piece is faulty (section 8).

7. Swatches

A swatch order costs €10 for up to four colours, shipping included. The €10 is refunded in full when you order your first piece: we deduct it from the price of that order.

Swatches aren’t made to order, so you can cancel a swatch order within 14 days of receiving it: just email us. You don’t need to send the swatches back. We refund the €10 within 14 days, and it then isn’t deducted again from a later order.

8. Fit, faults and complaints

Fit guarantee. If your piece differs by more than 3 cm from the measurements you ordered (chest, waist, hips or sleeve length), we knit it again free of charge. Within 3 cm, the piece is knitted to your numbers and can’t be exchanged for a different fit.

Faults. If your piece is faulty or doesn’t match your design, we repair it, knit it again or refund it. Tell us within a reasonable time after you notice the problem, preferably with a photo, and don’t wash or alter the piece before we have looked at it.

Wear from normal use, pilling and damage from washing or drying against the care instructions aren’t faults. You can find the care instructions on How it’s made.

Your statutory rights as a consumer always apply on top of these terms.

9. If we can’t agree

Contact us first at the email above, and we’ll do our best to put it right. If we can’t agree, a consumer in Finland can bring the matter to the Consumer Disputes Board, after first contacting the consumer advisory service. A consumer in Sweden can turn to the National Board for Consumer Disputes (ARN).

10. Personal data

How we handle your data is described in Privacy & cookies.

Last updated 9 November 2026